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Terms of Service

Last Updated: March 12, 2026

1. Eligibility

By accessing or using AlwaysRespond ("the Service"), you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are using the Service on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms of Service. If you do not agree to these terms, you must not access or use the Service.

2. Description of Services

AlwaysRespond provides an AI-powered messaging platform that enables service businesses to receive and respond to customer SMS and WhatsApp messages, schedule appointments, manage customer communications, and automate routine interactions through artificial intelligence. The Service includes:

  • Automated AI-powered responses to customer inquiries via SMS and WhatsApp
  • Appointment scheduling, confirmation, rescheduling, and cancellation management
  • A business dashboard for managing conversations, settings, and analytics
  • Integration with third-party services such as calendars and messaging carriers
  • Customer communication history and conversation management tools

The Service uses artificial intelligence to generate responses. While we strive for accuracy, AI-generated responses may occasionally contain errors or inaccuracies. Businesses using the platform are responsible for reviewing and configuring their AI assistant's behavior through the provided dashboard.

3. Account Registration and Security

To use the Service as a business, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information to keep it accurate and complete
  • Keep your login credentials secure and confidential, and not share them with unauthorized parties
  • Immediately notify us of any unauthorized access to or use of your account
  • Accept responsibility for all activities that occur under your account, whether or not authorized by you

We reserve the right to suspend or terminate accounts that contain inaccurate information or that we reasonably believe have been compromised.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You may not use the Service to:

  • Send unsolicited bulk messages, spam, or messages to individuals who have not consented to receive them
  • Harass, threaten, intimidate, defame, or abuse any person
  • Transmit any material that is unlawful, harmful, fraudulent, deceptive, or offensive
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity
  • Transmit viruses, malware, or any other malicious code, or attempt to compromise the security or integrity of our systems
  • Interfere with or disrupt the Service or servers or networks connected to the Service
  • Use the Service in violation of any applicable law or regulation, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and applicable data protection laws
  • Reverse-engineer, decompile, disassemble, or attempt to derive the source code of the Service
  • Resell, sublicense, or redistribute access to the Service without our prior written consent

We reserve the right to investigate and take appropriate legal action against anyone who violates these restrictions, including suspending or terminating their account.

5. Customer Data

As a business using the Service, you may submit, upload, or transmit data relating to your customers ("Customer Data"). You retain all ownership rights to your Customer Data. By using the Service, you grant us a limited, non-exclusive license to process, store, and transmit Customer Data solely for the purpose of providing the Service to you.

You represent and warrant that you have obtained all necessary consents and permissions from your customers to collect, use, and share their data through the Service. You are solely responsible for the accuracy, legality, and appropriateness of your Customer Data.

We process Customer Data in accordance with our Privacy Policy and, where applicable, our Data Processing Addendum.

6. Fees and Billing

Certain features of the Service require a paid subscription. By subscribing to a paid plan, you agree to pay all applicable fees as described on our pricing page at the time of purchase.

  • Subscription fees are billed in advance on a monthly or annual basis, depending on the plan you select
  • All fees are non-refundable except as expressly stated in these Terms or as required by applicable law
  • We reserve the right to change our pricing at any time. Price changes will take effect at the start of the next billing cycle following notice to you
  • If payment fails, we may suspend access to the Service until payment is successfully processed
  • You are responsible for all taxes applicable to your use of the Service, excluding taxes based on our net income
  • Usage-based charges (such as per-message fees) will be billed in accordance with the rates specified in your plan

7. Third-Party Services

The Service may integrate with or contain links to third-party services, websites, or applications that are not owned or controlled by AlwaysRespond. These include messaging carriers, calendar services, payment processors, and other tools.

We do not endorse or assume any responsibility for the content, privacy policies, or practices of any third-party services. You acknowledge and agree that AlwaysRespond is not responsible or liable for any damage or loss caused by or in connection with the use of any third-party services. Your use of third-party services is governed by their respective terms and conditions.

8. Intellectual Property

The Service and all associated content, features, and functionality, including but not limited to software, code, designs, text, graphics, logos, icons, images, and the selection and arrangement thereof, are the exclusive property of AlwaysRespond and its licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes in accordance with these Terms. This license does not include the right to modify, reproduce, distribute, create derivative works of, publicly display, or commercially exploit any part of the Service without our prior written consent.

You retain all intellectual property rights in your Customer Data. Any feedback, suggestions, or ideas you provide about the Service may be used by us without obligation to you.

9. Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

Without limiting the foregoing, AlwaysRespond does not warrant that:

  • The Service will be uninterrupted, timely, secure, or error-free
  • AI-generated responses will be accurate, complete, or appropriate in all circumstances
  • The results obtained from using the Service will meet your requirements or expectations
  • Any errors or defects in the Service will be corrected
  • Messages will be delivered successfully in all cases, as delivery depends on third-party carriers and networks

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ALWAYSRESPOND, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).

THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11. Indemnification

You agree to indemnify, defend, and hold harmless AlwaysRespond and its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

  • Your use or misuse of the Service
  • Your violation of these Terms of Service
  • Your violation of any applicable law, regulation, or third-party right, including privacy and data protection laws
  • Any Customer Data you submit, store, or transmit through the Service
  • Any claim by a third party related to messages sent through the Service using your account

12. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including but not limited to violation of these Terms, non-payment of fees, or conduct that we determine to be harmful to other users, us, or third parties.

You may cancel your account at any time through the dashboard settings or by contacting us at support@alwaysrespond.com. Upon cancellation, your access to the Service will continue until the end of your current billing period, after which your account will be deactivated.

Upon termination, your right to use the Service will immediately cease. We may retain certain data as necessary to comply with legal obligations, resolve disputes, or enforce our agreements. You may request export of your Customer Data within 30 days of termination.

13. Governing Law and Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or the Service shall first be attempted to be resolved through informal negotiation by contacting us. If the dispute cannot be resolved informally within 30 days, either party may pursue resolution through binding arbitration or in the state or federal courts located in Florida. You agree to submit to the personal jurisdiction of such courts.

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

14. Changes to These Terms

We reserve the right to modify or replace these Terms of Service at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, for business account holders, send an email notification.

Your continued use of the Service after any changes to these Terms constitutes your acceptance of the revised terms. If you do not agree to the updated terms, you must stop using the Service and cancel your account.

15. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us:

Email: support@alwaysrespond.com

We will make every effort to respond to your inquiry in a timely manner.